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Knowledge base
General
Getting Started
0
General Questions
General Questions
17
What does digital proof of life mean?
Can I provide my digital proof of life with my voice?
Why do I need to provide a Digital Proof of Life?
Why should I choose to do digital Proof of Life rather than the traditional paper-based forms?
Do I have to be in the United States to provide Digital Proof of Life from my mobile?
View all 17
Products and Services
Products and Services
11
What is the mobile application for?
What is IVR?
How do I use IVR?
What is ID37?
Does ID37 work only on the mobile app? Can I access from the website?
View all 11
Analytics
Analytical Portal
6
What does the analytics portal do?
What data can I monitor/draw insights from using the analytics portal?
Do I pay extra to have an analytics portal?
Will I need people to manage the analytics portal?
Will NovuGens handle/manage my analytics portal?
View all 6
Mobile Application
Mobile Application
46
Do I need to go to see my pension officer in order to complete my enrollment?
How does my Pension Officer know that I have completed my Proof of Life?
I downloaded the mobile application. What should I do next?
What do you mean by enrollment process?
How long will it take me to enroll?
View all 46
Biometrics
Mobile Biometrics
10
What the difference between "Enrollments", "Authentication", and "Proof of Life Certificates" on the home page?
Can I authenticate with my voice?
How can the Pension team validate my voice?
How do you know that I am the retiree who is supposed to enroll?
Can the biometrics server compare 2 images to see if they are the same person?
View all 10
Security
PoL Compliance
15
Where is my data stored?
What is the biometrics server?
Who can access my data?
What is GDPR compliance?
What is FIDO compliance?
View all 15
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